Tenant Fees Act – what does it mean?

Whether you’re a landlord or tenant, you need to know about the Tenant Fees Act, which has just come into force in England.  


Why was it introduced?

The new act was passed by parliament in February and began operating on 1 June. The government says the act will make renting more affordable for tenants, and costs more transparent, by capping the amount renters can be charged for their deposits and banning letting fees altogether.  


What does it mean for tenants?

It bans letting fees paid by private tenants in England and sets a maximum-security deposit at the equivalent to five weeks’ rent. According to government figures, tenants across England could save £240m a year, or £70 per household, as a result of the changes.

Being a landlord in London can be confusing. There are over 170 Acts & Regulations to consider, so, how do you know if you are compliant?


And landlords?

The legislation restricts charges by landlords and letting agents to those needed to recover ‘reasonably-incurred costs’ and means that landlords will need to provide receipts as evidence. The aim is to prevent high fees for minor issues such as lost keys or damaged smoke alarms.

In addition, tenants can only be charged £50 for making a change to a tenancy, unless a landlord can prove the change cost them more than this.

The penalty for failing to comply with the new law is a fine of £5,000, increasing to £30,000 for repeat offenders.  

Landlords will not be able to remove tenants from a property using the Section 21 eviction procedure until they have paid back any fees which renters were charged unlawfully.

What else is included in the act?

Holding deposits, charged by letting agents to take a rental property off the market, are being capped at one weeks’ rent and security deposits at five weeks’ rent.

What is the industry view?

Some in the lettings industry believe that agents and landlords may seek to recoup these costs by increasing rents.  

Speaking to the BBC, David Cox from professional body, ARLA Propertymark said: “Tenant fees are legitimate costs; they are [for] legitimate work that agents have to do to keep tenancies well managed throughout the term. While this sounds great, it’s probably not going to be, agents will pass [costs] to landlords and landlords will pass them back to tenants through increased rent.”

Read more about the new act on the Evening Standard Homes & Property website.

Garrett Whitelock

Garrett Whitelock was set up by Ben Garrett and Lee Whitelock in 2012. We’re passionate about property and we wanted to do things differently after becoming frustrated with the general lack of accountability, integrity and professionalism in the industry.

Related Post

Landlords | 8 Mins Read

Southwark Selective Licensing: Guide for Landlords

If you are a landlord in Southwark, you may be required to obtain a licence depending on your property type and the ward your property is...

Landlords | 12 Mins Read

How Much Tax Do I Pay On Rental Income in South East Lond...

Becoming a landlord can be very profitable, but you must pay tax on rental income. To avoid penalties, you must understand your tax oblig...

Landlords | 11 Mins Read

Landlord Repair Responsibilities: A Guide for Landlords i...

What are a London landlord’s repair obligations in 2026? Landlords have long had obligations to make repairs under the Landlord and Tenan...

I delete negative reviews Visit profile
Best company
Peizhe Yan
We had a very smooth experience throughout the whole process, from viewing the property and signing the tenancy agreement to moving in. The team has also been very quick and helpful in responding to our maintenance queries. A special thank you to Erin for all her help and prompt communication. We a...
audrey aspa
GW managed our flat's rental for several years and recently helped us sell it too. Friendly, professional, and responsive throughout — highly recommend them, whether you need a letting agent or help selling.
Francesco Priolo
We have rented one of the apartments management by Garrett Whitelock in Berdmonsey area and we can definitely say the experience was amazing. Along our tenancy that lasted 7 year, they provided full and quick support. Moreover, we really appreciated their being humble and humans and being open to ha...
Fanxin Xu
Erin was the most helpful and responsive agents I dealt with during my property search. She always replied to my emails promptly and regularly sent me suitable property recommendations. Although I eventually rented a property through another agency, I really appreciated her professionalism, patience...
yves b
Harry and Lucy have been very helpful, responsive and efficient throughout the process. Easy communication.
Megan Jones
Lucy has been so helpful preceding our move. She has always got back to us promptly, and has answered all of our questions.
Amanda Sills
I had such a lovely experience working with Harry at Garrett Whitelock. I bought a flat he was managing and it was such a pleasant experience. Harry was incredibly responsive and very helpful through the whole process. I would not hesitate to work with Harry or anyone at Garrett Whitelock again.
Mirko Martens
Great communication from Lucy, very quick and accommodating!
Sajini
Amazing experience with GW. They were managing an estate I lived at for 2 years and our agent (Kerri) was amazing and very efficient on every query. They even liased with the concierge several times to make things easier for us which was so helpful. Amazing agent’s - highly recommend!
art-logo google-logo
Customer Reviews 5
Based on 412 reviews
Lee Whitelock

Lee Whitelock

Director

Being a landlord in London can be confusing. How do you make sure you are compliant?