About-Us

Compliance

Unbeatable professional service

Organisations

To ensure you always receive up-to-date information and an unbeatable professional service from us, Garrett Whitelock is a recognised member of the following organisations:

Deposit Protection Service

At Garrett Whitelock we lodge each tenant’s deposit with the Deposit Protection Service for the protection of both the landlord and the tenant. The DPS holds the deposit for the duration of the tenancy, repaying it when the tenant leaves the property after any pre-agreed deductions are made to cover any damage caused to the property during the tenancy.

tpos

The Property Ombudsman

The Property Ombudsman is a free, impartial and independent service to settle unresolved disputes between consumers and property agents. As a company, Garrett Whitelock abides by the Ombudsman’s strict codes of conduct to ensure you receive a professional service every step of the way.

Association of Residential Letting Agents

ARLA Propertymark protects and guides consumers, helping landlords and tenants to find and manage their homes safely and effectively. ARLA letting agents like Garrett Whitelock are Propertymark Protected, which means that we meet higher standards than the law demands, as well as offering greater protection and providing a better service to consumers.

National Association of Estate Agents

NAEA Propertymark protects and guides consumers, helping people to buy and sell homes safely. As a member of NAEA, Garrett Whitelock meets higher standards than the law demands and we are able to offer a better service and greater protection to customers who buy and sell properties through us.

Client Money Protection

Client Money Protection

Garrett Whitelock is a member of Propertymark Client Money Protection, a scheme designed to protect any client funds held by property agents and other professionals to give you added peace of mind. The scheme ensures that any money you pay us is protected in the unlikely event of it being misappropriated while in our possession. Click here to see our current membership certificate client-money-protection.

Latest From Our Blog

Backinblighty
In the short amount of time I have been working with the Garrett Whitelock team, I have been impressed by the professionalism of the whole team, from advertising my property to managing it day to day. Ben, Harry, Lucy and Kerri are very responsive, collaborative, and have kept me updated throughout ...
Ines Yachiao Tu
As an independent buyer’s advisor, I have worked with many selling agents, and Harry is definitely one of the best I’ve worked with. Throughout this transaction, we represented different parties, but we shared the same goal: keeping the deal moving while protecting our clients’ interests. Har...
eileen matthews
I had support throughout a very difficult sale. It actually took 17 months. At all times Harry Brewin-Smith and Ben Garrett were very patient and supportive. Their knowledge and advice guided me to a successful sale. I would strongly recommend Garrett Whitelock, without their knowledge, I donâ€...
Angus Homer
Would highly recommended this agent. The whole letting process from viewing to move in was super easy and stress free. Lucy was brilliant - great communication and was happy to help us with any queries we had. Also the welcome package we received on move in was a really nice touch.
Jeanette Martin
We used Garrett Whitelock in 2019 when we bought a property in SE1. We were very pleased with the service, so 7 years later when we decided to move, we used them to sell our property. Our flat was sold in a week and throughout the process, Harry was amazing. He always responded to us immediately, he...
Charlie
Lucy was very helpful when dealing with our negotiations and assisting us as we were moving in.
ramin oberdoerfer
Harry has been outstanding. There were loads of requirements from our side and extensive due diligence needed for a large leasehold flat. Harry quickly understood and managed to gather all documentation and get surveys and contractor appointments scheduled etc. Because of him we ultimately managed t...
Martin Davis
We're in our 3rd year with Garrett Whitelock as a leaseholder and their customer service has been exemplary; they're always quick to respond and to take action...in short, very professional and organised. I would thoroughly recommend.
Shay McCabe
Lucy was a massive help in moving us into our flat. The responses have been very quick throughout the process and we couldn’t have asked for an easier experience.
Harry Fernley
Massive shout out to Lucy, she was unbelievable, professional and all together magnificent. Good for her
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Customer Reviews 5
Based on 393 reviews