About-Us

Compliance

Unbeatable professional service

Organisations

To ensure you always receive up-to-date information and an unbeatable professional service from us, Garrett Whitelock is a recognised member of the following organisations:

Deposit Protection Service

At Garrett Whitelock we lodge each tenant’s deposit with the Deposit Protection Service for the protection of both the landlord and the tenant. The DPS holds the deposit for the duration of the tenancy, repaying it when the tenant leaves the property after any pre-agreed deductions are made to cover any damage caused to the property during the tenancy.

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The Property Ombudsman

The Property Ombudsman is a free, impartial and independent service to settle unresolved disputes between consumers and property agents. As a company, Garrett Whitelock abides by the Ombudsman’s strict codes of conduct to ensure you receive a professional service every step of the way.

Association of Residential Letting Agents

ARLA Propertymark protects and guides consumers, helping landlords and tenants to find and manage their homes safely and effectively. ARLA letting agents like Garrett Whitelock are Propertymark Protected, which means that we meet higher standards than the law demands, as well as offering greater protection and providing a better service to consumers.

National Association of Estate Agents

NAEA Propertymark protects and guides consumers, helping people to buy and sell homes safely. As a member of NAEA, Garrett Whitelock meets higher standards than the law demands and we are able to offer a better service and greater protection to customers who buy and sell properties through us.

Client Money Protection

Client Money Protection

Garrett Whitelock is a member of Propertymark Client Money Protection, a scheme designed to protect any client funds held by property agents and other professionals to give you added peace of mind. The scheme ensures that any money you pay us is protected in the unlikely event of it being misappropriated while in our possession. Click here to see our current membership certificate client-money-protection.

Latest From Our Blog

Peizhe Yan
We had a very smooth experience throughout the whole process, from viewing the property and signing the tenancy agreement to moving in. The team has also been very quick and helpful in responding to our maintenance queries. A special thank you to Erin for all her help and prompt communication. We a...
audrey aspa
GW managed our flat's rental for several years and recently helped us sell it too. Friendly, professional, and responsive throughout — highly recommend them, whether you need a letting agent or help selling.
Francesco Priolo
We have rented one of the apartments management by Garrett Whitelock in Berdmonsey area and we can definitely say the experience was amazing. Along our tenancy that lasted 7 year, they provided full and quick support. Moreover, we really appreciated their being humble and humans and being open to ha...
Fanxin Xu
Erin was the most helpful and responsive agents I dealt with during my property search. She always replied to my emails promptly and regularly sent me suitable property recommendations. Although I eventually rented a property through another agency, I really appreciated her professionalism, patience...
yves b
Harry and Lucy have been very helpful, responsive and efficient throughout the process. Easy communication.
Megan Jones
Lucy has been so helpful preceding our move. She has always got back to us promptly, and has answered all of our questions.
Amanda Sills
I had such a lovely experience working with Harry at Garrett Whitelock. I bought a flat he was managing and it was such a pleasant experience. Harry was incredibly responsive and very helpful through the whole process. I would not hesitate to work with Harry or anyone at Garrett Whitelock again.
Mirko Martens
Great communication from Lucy, very quick and accommodating!
Sajini
Amazing experience with GW. They were managing an estate I lived at for 2 years and our agent (Kerri) was amazing and very efficient on every query. They even liased with the concierge several times to make things easier for us which was so helpful. Amazing agent’s - highly recommend!
Nadine Dijkstra
Harry helped me with my property purchase through Garrett Whitelock. He was very helpful and responsive throughout the whole process and continuously made me feel like he was happy to answer any questions I had. Buying property is stressful, and having a responsive and helpful estate agent really ma...
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Customer Reviews 5
Based on 411 reviews